How it Works

  • Simply browse our shop & choose the type of Memory Bear keepsake you want us to create for you, don't forget these are just samples. your unique Memory Bear will be made from the clothes/fabric you send us. If you have key items that you specifically want highlighted in the keepsake please add a note at checkout or email us. 
     

  • Next, choose the size of your Memory Bear & any personalisation if required. Simply then add to cart & progress to checkout.
     

  • At checkout you will be asked to fill in your details & pay safely & securely through the website using a payment card. We are based in Redditch so  if you are local to us, at checkout you will have the option to choose local pick up rather than pay for postage. 

  • Customers send their own clothes/fabric but please include your name and order number. We cannot accept any liability for items lost in the post so recommend sending by recorded delivery or delivering by hand if local. If you would like to approve the layout of the items in the keepsake please add a note at checkout or in your clothing package. 

  • As soon as we receive your clothing we will send you a notification email. . 

 

  • Once your clothes have been received, it takes approximately 2-4 weeks to complete each Memory Bear, however, as every Memory Bear is totally unique, these times are subject to change. Please email us to find out what current wait times are. 

  • You will be sent an email to notify you when your keepsake is being prepared for sewing. This will be the last point to make any changes. 

  • If you require your Memory Bear before a specific date, please let us know, & we will try our hardest to achieve this.

 

  • We will then send your unique Memory Bear plus any uncut clothes/fabric recorded delivery by royal Mail in a cotton drawstring bag to protect your bear, sealed in a mailing bag,

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