Frequently asked questions

How much are your memory bears and keepsakes?

Standard Memory bears and keepsakes are £40. Some of the keepsakes come in two sizes. The larger size is £45-50. There is also the option to add hand embroidery to the keepsake from as little as £4.

What size are your memory bears and keepsakes?

Different animals are different sizes with the smallest being approximately 25cm. Some of the animals are up to 48cm long. Each listing in the shop will state the size of the finished item.

How many items and what material is best to use for memory bears and keepsakes?

The clothing needed will depend on the type of clothing being used. As a guide we recommend the following as a minimum. Please note that the more clothes that are sent the more interesting the finished product: Baby Items: most baby items are fine. If you want to inclue hats, fabric hairbands, etc these can be incorporated into the design. The only things that arent useful are mittens and socks due to their small size. 6-8 newborn - 6mths babygrows or other items 4-5 items of 6-12 months babygrows, tshirts, dresses, trousers, dungarees. 3-4 items of 18-24 mths clothes. Childrens Clothes: 2-3 items of childrens clothing (cardigan, jumper, sweatshirt, t-shirt, jeans, dresses etc) School clothing (a branded item of clothing, cardigan, jumper, skirt, trousers and/or summer dress) Uniforms - such as rainbows, brownies, cub, scouts etc a minimum of 1 branded clothing item as a minimum. Badges can be sent separately or attached to the item. Adult Clothing: 1-2 items of adult clothing. Most knitted items can be used but this will alter the size of the bear due to the material. Dont forget to include badges, ties or extra uniform. Clothes must be clean and in good condition. Worn or holey clothing may affect the quality of the finished item. If you are unsure about whether or not an item of clothing is suitable then please get in contact.

How do I send the items of clothing?

Once you have placed your order online you will provided with our address. If you are local we are happy to accept a local drop off or we can collect within a 5 mile radius. If you are not local we recommend sending your clothing by recorded delivery as we are unable to accept liability for clothing items lost in the post. Please include within the package your name, address and order details so that we can properly label it at our end. Failure to do this may delay your order. If you have any special instructions please also include these in the package. You will recieve a notification from us once we receive your clothing package.

Can you embroider?

We are able to offer a choice of hand or machine embroidery on all items. On some keepsakes we offer the option for a foot £4 (up to 3 words) or two feet £6 (up to 6 words) to be embroidered. This is not always available due to the design. We also offer a small patch for £4 (up to 3 words) or a large patch where we are able to offer a choice of messages or a personalised message for £8.

How much is delivery?

I attempt to keep these costs as low as I can for my customers. Postage and packaging is currently £3.00 per bear or keepsake. This will be Royal Mail First Class Signed For delivery to ensure the safe delivery of your finished keepsake and return of any uncut clothing. If you are local we can deliver within a 5 mile radius or you can select a local pick up at checkout for Free.

How long does it take to create my memory bear or keepsake?

Waiting times vary but my current wait time is 4-6 weeks. We always endeavour to get the finished item to you as quickly as possible. If you need an item for a specific date please contact us to check that we can accommodate that before ordering online.

Which payment methods do you accept?

Payment is by credit/debit card. If local a cash payment is acceptable but please do not send cash through the post.

Can I give the memory bear to a child as a toy?

Sorry, No. Due to the external material supplied by yourselves and the amount of handstitching that is used, memory bears cannot be CE tested and are therefore not suitable to given as toys. Safety eyes are used on the bears and these are also not suitable for children under 3 years of age. By continuing with a purchase you have agreed this term.

Can I return an item?

We cannot accept returns as this is a truely bespoke item. Please note there may be variations, due to the very different natures of the fabrics we receive, the finished item may differ slightly from the examples shown. If you would like to approve the layout of the items in the bear or keepsake then please specify this before work is started on your order. You will be sent a notification to inform you when work is due to commence. This will be the last opportunity to make any changes.

Do you offer gift vouchers?

Yes, we offer gift vouchers. These can be sent by post or by email to the purchaser as an attachment.

Dont see your question? Get in contact with us.